This section was original titled “Infrastructure Matters”. However, I soon realized that recent history is littered with products and services that were built on a solid foundation but failed because they were not finished properly. Whether it is a obvious flaws in Builder’s Show Home or difficult to use Software, external appearances do matter, too.
With my technical background, building and supporting computer software, I strive for Bullet-Proof Solutions. The opposite of Error-Prone, or held together with bailing wire, as we used to term it.
To get there requires Quality in both the Design and Production processes. Today, the lowest error rates in Manufacturing are found in Mass Production, not Hand-built products.
Lesson 1: don’t decide based solely on Price. The most expensive product is often not the most reliable product.